Global Treats – Terms & Conditions

Welcome to the Global Treats website. This page, along with the documents it refers to, outlines the terms and conditions under which Global Treats provides any of the products (the “Products”) listed on the website to you. We encourage you to read these terms and conditions thoroughly before placing any orders on the website. By accessing the website and placing an order, or by visiting our warehouse and placing an order, you agree to abide by these terms and conditions.

Our company details are as follows:

SWEETS&CO LTD (Reg: 14692902)
Unit A13, Charles House, Bridge Road, Southall, United Kingdom, UB2 4BD

If you have any queries about these terms and conditions, please reach out to our customer service before placing your order.

If you do not agree with these terms and conditions, please exit the website and refrain from placing an order.

This website is designed for both retail customers and businesses. If you wish to purchase products in wholesale quantities, please get in touch with us directly.

Delivery Options

Global Treats offers various delivery options via Royal Mail, FedEx, or DPD for small retail orders. For large B2B orders, they can either be collected by the customer, or they will have to be delivered by Palletways.

Privacy

Your personal information’s use is governed by the Global Treats Privacy Policy.

Purpose of the Website

The website’s purpose is to provide a user-friendly and convenient service to our customers, allowing them to browse and order online.

Your Status

By placing an order through the website, you warrant that you are legally capable of entering into binding contracts.

Our Status

We may provide links on the website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that any products you purchase from third party sellers through the website, or from companies to whose website we have provided a link on the website, will be of satisfactory quality, and any such warranties are disclaimed by Global Treats absolutely. This disclaimer does not affect your statutory rights against the other third party seller.

Placing Orders via the Website

After placing an online order via the website, you will be presented with a screen thanking you for your order and confirming your order has been received and accepted by Global Treats.

The contract will be between you and Global Treats and will only be formed when you have been presented with the Confirmation Screen or have paid for your goods.

Where you have placed an order online, you should also receive a confirmation email. Please ensure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

Products

All Products are subject to availability when purchased via our website.

Heat-Sensitive Items

Please be aware that during the summer months, there is a risk that heat-sensitive items such as chocolates may arrive melted. We have no control over the temperature and conditions the products are exposed to once they leave our warehouse. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.

Availability and Delivery

Our goal is to provide the best delivery service in the market which includes maintaining our excellent reputation for on-time delivery. Unfortunately, things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.

We will do our best to fulfil your order in accordance with the delivery date and time set out in the confirmation email or within a reasonable time from the time the confirmation email was sent taking into account the volume of orders and circumstances facing Global Treats at the time.

Returned Orders

If an order is returned to us as a result of a customer not being available to their receive their parcel on the delivery date or subsequently not making arrangements to have their parcel redelivered or collected and it exceeds the courier’s retention period, the customer will be liable for the initial cost of delivery including any fees charged to us by the courier for the return of the parcel. In this scenario, once your order has been delivered back to us, we will get in contact with you to offer either a refund of your order, minus the initial cost of delivery and any return to sender fees incurred, or re-dispatch your order at the cost of the delivery charge plus any return to sender fees incurred.

Cancellation

Cancellations, returns and refunds are covered in our Returns Policy, which you will find listed at the bottom of the website. Global Treats reserves the right to cancel any order, before or after the transaction has completed. In the event of a cancellation on our part, we will provide a full refund for the order.

Price and Payment

The price of any Products will be as quoted on our website and may vary from time to time, except in cases of obvious error. Prices include VAT.

Prices are liable to change at any time, but changes will not affect orders placed that you have already paid for or where you have already checked-out and been presented with the Confirmation Screen in an online order (unless, due to a technical error, you have been overcharged or undercharged for some reason). Despite our best efforts, some of the Products listed on our website may be incorrectly priced (either due to human or technical error).

Payment for all Products can be by credit or debit card at the point of ordering. We accept payment via Maestro, Visa Delta, Visa and MasterCard. Valid vouchers may be applied to your order before payment. You may not use more than 1 voucher per transaction. We will charge your credit or debit card at the point of order.

Our Liability

If Global Treats fails to comply with these terms and conditions we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, up to the amount of the purchase price paid by you for the Products you ordered. However, are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you purchased from the website.

We only supply the Products for domestic, private and business use. You agree not to use any Product for any commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Termination

We reserve the right to decline a new registration, terminate your right to link to the website under these terms and conditions. If we consider there to be a risk of liability or loss to us or Global Treats we may take any action deemed necessary to prevent such a liability or loss from occurring. Global Treats may also, in certain circumstances, ask you not to return to its Store and/or place any further orders.

If we terminate your right to link to the website you must cease linking to the website immediately. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

Written Confirmation

Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Changes to Terms and Conditions

Global Treats reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the policies, terms and conditions in force at the time that you order Products from us, unless any change to those policies, terms or conditions is required to be made by law or governmental authority.

Law and Jurisdiction

Contracts for the purchase of Products through the website or any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.