Delivery & Returns Policy

Delivery Options

Global Treats offers various delivery options via Royal Mail, FedEx, or DPD for small retail orders. For large B2B orders, they can either be collected by the customer, or they will have to be delivered by Palletways.

Availability of products

All Products are subject to availability when purchased via our website.

Heat-Sensitive Items

Please be aware that during the summer months, there is a risk that heat-sensitive items such as chocolates may arrive melted. We have no control over the temperature and conditions the products are exposed to once they leave our warehouse. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.

Availability and Delivery

Our goal is to provide the best delivery service in the market which includes maintaining our excellent reputation for on-time delivery. Unfortunately, things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.

We will do our best to fulfil your order in accordance with the delivery date and time set out in the confirmation email or within a reasonable time from the time the confirmation email was sent taking into account the volume of orders and circumstances facing Global Treats at the time.

Returned Orders

If an order is returned to us as a result of a customer not being available to them receive their parcel on the delivery date or subsequently not making arrangements to have their parcel redelivered or collected and it exceeds the courier’s retention period, the customer will be liable for the initial cost of delivery including any fees charged to us by the courier for the return of the parcel. In this scenario, once your order has been delivered back to us, we will get in contact with you to offer either a refund of your order, minus the initial cost of delivery and any return to sender fees incurred, or re-dispatch your order at the cost of the delivery charge plus any return to sender fees incurred.

Cancellation

Cancellations, returns and refunds are covered in our Returns Policy, which you will find listed at the bottom of the website. Global Treats reserves the right to cancel any order, before or after the transaction has completed. In the event of a cancellation on our part, we will provide a full refund for the order.